Frequently Asked Questions

A] Eligibility and Privacy

Anyone above 13 years of age can have an account with Muzigal. However,we require that you have to add your parent's profile,mobile number and email id, so that they co-share the application with you. All your activity on the platform will be notified to you and to them.

If you are below 13 years of age, then you cannot have an account, instead you will have to use our platform through an account created and managed by your parents. Please refer to our Kids privacy policy and Terms of use

Lessons on Muzigal can be recorded for later review.. When recording is activated, you will see "Recording" on the screen with a blinking red circle. You will be able to record sessions of teachers who have enabled that facility.

The recording process automatically stops when the meeting ends, and the video file is automatically attached to the lesson . You can find the video file(s) by going to the individual lesson, under the Menu item Class room, in the 'Completed Classes' tab. You will receive an email with the subject line “Lesson Updated” once the recording has been attached to your lesson and is ready to watch.

B] Finding A Teacher
Go to Find A Teacher and use the search criteria to find teachers best matched to your instrument, skill level, mode of learning and your preferred language. If you are interested in a particular teacher but would like to learn more about his/her approach prior to booking a lesson, you can book a trial to understand the teacher's style of teaching. If you are satisfied with the teacher, you can enroll under the teacher for the available teaching slots shown under his/her calendar.
We have teachers who mostly speak Hindi and English, besides their native language. The Teachers menu option from your dashboard has a language filter to find teachers who speak and teach in your native language
Yes, under the 'Find a teacher' option, use the filter 'Learn Popular songs' option. You will be matched with teachers who can teach you any famous song of your choice
Yes, under Find A Teacher option, use the filter Learn Music Theory - Formal Curriculum. You will be matched with teachers who are qualified to teach you staff notation and help you with Trinity, ABRSM or RockSchool examinations or even Indian classical diplomas such as BA and MA qualifications
You can send any teacher on the site a message by going to their profile and entering a message in the message field on the bottom left hand side of the page.
C] Payments and Refunds

Yes, there is a trial lesson and it costs Rs.100. However, the trials are limited to only one trial lesson per teacher and you can undertake a maximum of 3 trials per month.

Please remember that if you book a trial lesson, a real, live, experienced professional will be waiting for you on the platform at the scheduled time. Please respect the teacher's time, and only book a trial lesson if you are serious about attending it.

If you accidentally book a trial and would like to cancel, you can do so from the My Trials page.

We have a money back guarantee. In case you do not like the trial lesson, we will refund the money to you.
Muzigal fees are set by teachers, and their fees are displayed on their profile page. Discounts may be available on booking multiple sessions upfront.
You can pay through any of the following payment methods:
  • 1. Debit /Credit Card
  • 2. Net Banking
  • 3. Wallet
  • 4. UPI
Your payment is secure with the platform until you secure a lesson from a teacher of your choice. After completion of the lesson you have to mark the lesson as complete, upon which the payment is processed and in turn made by us to the teacher
The process of a refund is evaluated on a case to case basis and will be refunded within a timespan of 2-5 days.The overall process time is a maximum of 7 working days. For example, if you are dissatisfied with the trial or you have a session canceled by the teacher that is eligible for a refund, we will offer to reschedule your session with another teacher of similar prospects or will try to provide you a refund if not possible. Please write to [email protected] for all the necessary help.
if it's your first lesson and you have a bad experience for any reason, we will reschedule your lesson

If you do not show up in class upto 10 mins after the lesson start time, your teacher can automatically cancel your class. You will not be eligible for a refund in such an instance.

However, in case your teacher does not show up until 10 mins after the lesson start time, you can cancel your class. In such an instance, you will be eligible for a refund or a reschedule with the same teacher or a different teacher of your choice

D] Lessons and Sessions
You can book a maximum of 3 trials for a specified instrument under different teachers in a month.
Yes although most students on Muzigal take many more than one! You can book lessons one at a time, or in bundles of 4, 8 or even more.
If you are content with the lessons being provided by a teacher, you can book more sessions with him/her by going to the My Teachers page and clicking the option of Book Sessions
Yes. Muzigal offers video conferencing built into our platform, for ease and security. Click on the Classroom Icon and click on the 'Test Classroom' to test the video conference facility.
Teachers choose the durations for lessons they want to offer. Currently all our session durations are at 40 mins per session. In future, we intend to provide more options and a filter that shows you teachers who offer varied lesson duration options.
You will receive an email reminder 24 hours and 1 hour before your lesson start time, with a unique link to the session. You can use this link to join the lesson, or you can log into your Muzigal account and use the "Join Class" button that will appear as soon as your teacher Initiates the classroom set-up minutes before the lesson start time.
Cancellation of lessons is possible with 24 hours prior notice to the teacher. You also have the option to reschedule instead of cancelling the lesson by looking at the teacher's calendar and rescheduling it to a convenient time slot by using the 'Class scheduler' under the My Classes tab. You can reschedule a maximum of 3 classes per month.
Log into your account and first go to Dashboard and then Class Scheduler, If you click on the calendar slot which you have booked , you will see the option "Reschedule". If you need to reschedule a lesson, please do so at least 24 hours before the scheduled lesson time so that your teacher will not be inconvenienced. It is also recommended that you send a short message to your teacher explaining the circumstances behind the rescheduling
There will always be free lessons posted by our Muzigal teachers in the form of video lessons. However to fulfill your long term aspiration of learning music systematically, you will need to sign up for paid classes sooner or later. Follow us on Facebook, Instagram, Youtube, and our Facebook Community to stay updated with the latest information on free lessons, offered both on social media within the app.
E] Feedback and Ratings
You can rate your teachers in the My Teachers page under the My Rating section.
Yes, you have an option to rate the sessions booked under a certain teacher through the 'feedback about your session' option after completion of a session. You can also rate the sessions through email surveys sent by the platform.
You can provide feedback about the platform by sending us a message through the Feedback option under the name icon present at the top right corner of your interfaces
You can manage this under the notifications setting under the menu that's available on the top left corner right beneath the My Profile option. For example you can set the notifications to only remind you about upcoming classes.
F] Muzigal Community & Social Media
Once you are a user on our platform you will receive notifications about all our free classes , promotions and also about all your activity on the application. Plus follow all our social media handles like Facebook, Instagram, Youtube, and our Facebook Community to receive constant updates.
Yes, you can join our Facebook group Facebook Community which is a community for all learners and teachers. It is a forum to showcase talent and to get feedback on performances.
Join our Facebook group , Muzigal Family which is a community for all learners and teachers on the platform to showcase talent and to get feedback from the peers
All performances are free to be posted within the Muzigal group as it's a members only private group. The best performances and posts will be selected on a weekly basis and posted to our social media fans, after any necessary graphic additions.
You can receive updates about Muzigal posts by following our social media handles like Facebook, Instagram, Youtube, and our Facebook Community.

Planning to learn music?

Limited by the learning opportunities in your neighborhood? A student looking for online music classes? Want to learn to play or sing your favorite songs? Wish to study a full course in music with theory but cannot find one online? How about learning from the finest music teachers, professional musicians, performing artists or legends you love?

Check us out - Download the app to Learn

PlaystoreApp Store

Planning to learn music?

Limited by the learning opportunities in your neighborhood? A student looking for online music classes? Want to learn to play or sing your favorite songs? Wish to study a full course in music with theory but cannot find one online? How about learning from the finest music teachers, professional musicians, performing artists or legends you love?

Check us out - Download the app to Learn

PlaystoreApp Store